Reporting of Safety Issues

 REPORTING OF SAFETY ISSUES AND/OR SUCH ISSUES THAT COULD LEAD TO POWER INTERRUPTIONS ON THE DISTRIBUTION NETWORK

The Nigerian Electricity Regulatory Commission (NERC) in carrying out its objectives in accordance with Section 32(1) of the Electric Power Sector Reform (EPSR) Act, 2005 is specifically mandated under Section 32(1)(b) & (e) respectively, to maximize access to electricity services, by promoting and facilitating consumer connections to distribution systems in both rural and urban areas as well as to ensure the safety, security, reliability and quality of service in the production and delivery of electricity to consumers.

Section 81(b) of the EPSR Act further empowers the Commission to develop in consultation with licensees and other interested parties, such technical codes and manuals as may be required for the safe, reliable, and efficient operation of the distribution system.

Pursuant to the above provisions and in response to the significant number of customer complaints received regarding issues related to the safe delivery of electricity supply to customers, especially to clusters, the Commission considered it necessary to create a platform for monitoring and ensuring the quick resolution of such complaints through enforcement of extant Regulations as mandated.

Consequently, the Commission wishes to give the following guidance to Communities with issues of safety that may hinder the smooth delivery of electricity supply.

1.    Communities that experience power supply challenges on safety grounds (e.g. Sagged Conductors, Tilted Poles, Unfenced Substations/Exposed Feeder Pillars, wrongful use of Solid Link fuses, Vegetation on Lines & Substation, Partial Contact/Arcing on Joints, Cobwebs, etc.), except if informed by the Disco, should immediately contact the Distribution Company through the following Safety Officers of various Discos (as applicable) for resolution. This should be followed by writing the Customer Complaint Unit (CCU) and acknowledged by the Distribution Company.

COMPANY

 NUMBER

Abuja Disco

08033585934

Benin Disco

08037440921

08074614100

Eko Disco

09085672343

Enugu Disco

08159824301

Ibadan Disco

07032064435

Ikeja Disco

08099445063

Jos Disco

08036065651

Kaduna Disco

08036485610

Kano Disco

08093468431

Port Harcourt Disco

08035447018

Yola Disco

08037502204

2.    If the Disco delays/fails to clear the fault, the affected communities shall reach out to the nearest NERC Forum Office to escalate their concerns. There are presently thirty (30) Forum Offices located basically in State Capitals as shown below.

NERC Forum Offices

ABAKALIKI Forum Office

No. 3 Ezekuna Crescent, Off Nsugbe Street,

Abakaliki, Ebonyi State.

Telephone No: 09037808590

Email : abakalikiforum@nerc.gov.ng

ABUJA Forum Office

No.14, Road 131, Gwarinpa, Abuja

Telephone No: 08146862225

Email: abujaforum@nerc.gov.ng

ASABA Forum Office

Dennis Osadebe Way (Opp. NNPC Filling Station, Asaba Delta State.

Telephone No: 09062277247

Email: asabaforum@nerc.gov.ng

 

AWKA Forum Office

Plot 80, Aroma Junction Layout,

Awka – Onitsha Express,

Opposite CBN, Awka, Anambra State.

Telephone: 09037808594

Email: awkaforum@nerc.gov.ng

BAUCHI Forum Office

No. 41 Old Jos Road, GRA, Bauchi

Telephone: 09062924607

Email: bauchiforum@nerc.gov.ng

 

BENIN Forum Office

No. 34, Akpakpava Street, Benin City

Telephone No: 09037808592

Email: beninforum@nerc.gov.ng

BIRNIN-KEBBI Forum office

No 8 Ahmadu Bello Way (Opp. Kebbi State Government House), B/Kebbi

Phone: 09062863161

Email: birinikebbiforum@nerc.gov.ng

CALABAR forum Office

Plot 109, MCC Road by Ibok
Street, Calabar - Cross River State
Phone: 09062863159
Email: calabarforum@nerc.gov.ng

EKO Forum Office

Email address: Eko

No 61 Odunlami Street, Off Marina,

Lagos Island.

Telephone No: 08106807261

Email: ekoforum@nerc.gov.ng

ENUGU Forum Office

John Anichukwu Close

Plot 7 Mkpokiti Pocket Layout

Ogui New Layout, Enugu.

Telephone No: 08146862230

Email: enuguforum@nerc.gov.ng

GOMBE Forum Office

Government Layout GDP/2,

Along Ministry of Education Road, Gombe, Gombe State.

Telephone: 08140440079

Email: gombeforum@nerc.gov.ng

GUSAU Forum Office

No 2 Canteen Daji,  J.B. Yakubu Road, Gusau, Zamfara State.

Phone: 0906283163

 Email: gusauforum@nerc.gov.ng

IBADAN Forum Office

Jibowu Street, Opposite Magara Police Station, Iyaganku G.R.A. Ibadan, Oyo State.

Telephone No: 08146862252

Email address: ibadanforum@nerc.gov.ng

IKEJA Forum Office

Novel House, Plot 3, Block J, OtunbaJobifele Way, Alausa CDA, Ikeja

Telephone No: 08106807298

Email: ikejaforum@nerc.gov.ng

ILORIN Forum Office

No. 30 Stadium Road, Off Taiwo Road, Ilorin, Kwara State.

Telephone No: 09062924603

Email: ilorinforum@nerc.gov.ng

JIGAWA Forum Office

Dutse GRA, Dutse, Jigawa State

Telephone: 07031704827

Email: jigawaforum@nerc.gov.ng

JOS Forum Office

No. 5a Rayfield Road, Jos. Plateau State

Telephone No: 09037808597

Email address: josforum@nerc.gov.ng

 

KADUNA Forum Office

Wema Bank Building No. 13. Bida Road by High Court, Kaduna.

Telephone No: 08106807299

Email: kadunaforum@nerc.gov.ng

KANO Forum Office

No.2, Miller Road, Bompai,

Nassarawa G.R.A, Kano, Kano State.

Telephone No: 08146862222

Email: kanoforum@nerc.gov.ng

KATSINA Forum Office

No. 7 Abuja Crescent,

Off Hassan Usman Katsina Road.

Telephone: 07031704821

Email: katsinaforum@nerc.gov.ng

LAFIA Forum Office

Nacwyka Street, Opposite

Zenith International School,

Off Shendam Road, Lafia,

Nasarawa State.

Telephone No: 09062924601

 Email: lafiaforum@nerc.gov.ng

LOKOJA Forum Office

Hassan Katsina Road, Opposite State Civil Service Commission,

Zone 8, Police Headquarters, Lokoja, Kogi State.

Telephone No: 09062924599

Email: lokojaforum@nerc.gov.ng

MAKURDI Forum Office

Hepzibah Plaza, Atom Kpera Road,

Opposite Makurdi International

School, Makurdi, Benue State

Telephone No: 09062277249

Email: makurdiforum@nerc.gov.ng

OSOGBO Forum Office

No. 51 IsiakaAdeleke Way,

AlongOkefia-Alekuwuodo Road,

Osogbo, Osun State.

Telephone: 09062924605

Email: osogboforum@nerc.gov.ng

OWERRI Forum Office

Prof. C. B. Anyanwu Avenue, Opp. Chike Udenwa Estate, New Owerri, Imo State.

Telephone No: 09062277245

Email: owerriforum@nerc.gov.ng

PORT HARCOURT ForumOffice

No. 15 Okuru Road, Off Ordinance Road,

Port Harcourt, Rivers State.

Telephone No: 08106807289

Email: phforum@nerc.gov.ng

SOKOTO Forum office

No. 9 Garba Duba Road, Sokoto.

Phone: 09062863157

Email: sokotoforum@nerc.gov.ng

UMUAHIA forum Office

No 2 Adelabu Str., Amakwe Housing, Abia State

Telephone No: 09062277251

Email: umuahiaforum@nerc.gov.ng

UYO Forum Office

No. 63 Osongama Road

Off Oron Road, Uyo, AkwaIbom State

Phone: 09062863165

Email: uyoforum@nerc.gov.ng

YOLA Forum Office

No. 5 Nguroje Street, Karewa

Extention, Jimeta/Yola, Adamawa State.

Telephone No: 09037808535

Email: yolaforum@nerc.gov.ng

 

 

 

Subsequently, calls can be made to any of the following numbers to further escalate the complaint(s).

A

B

S/N

PHONE CONTACTS

S/N

PHONE CONTACTS

1

09062924669

1

09062924662

2

09062924670

2

09062924663

3

09062924671

3

09062924664

4

09062924672

4

09090022887

5

09062924673

5

09062924666

6

08106807161

6

09062924667

7

09062924675

7

07064019522

8

09062924676

 

 

Signed

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