NERC Head Office

Plot 1387,
Cadastral Zone A00,
Central Business District,
Abuja, F.C.T, Nigeria

Tel: +234-09-462-1400, 09-462-1410.

Consumer Forum

Any customer dissatisfied with the outcome of the handling of his complaint(s) by the Customer Complaints Unit or encounters delay/failure in the handling of such complaints may refer his complaint(s) to the Consumer Forum.

View our Forum Offices


When an electricity Customer wants to make a complaint, the first point of call shall be the Customer Complaints Unit (CCU) of the Distribution Company responsible for supplying electricity to the area.

How to make a complaint